Greenwood Med Spa saved 35 hours a month and grew revenue 28%
A med spa was missing calls, double-booking patients, and spending 3 hours a day on admin. We automated intake, scheduling, and follow-up — and gave the team their time back.
35 hrs
Saved per month on admin
+28%
Revenue growth in 90 days
0
Missed calls after launch
47
Reactivated patient bookings in month 1
The Challenge
Greenwood was growing fast but held together by manual processes. The front desk spent 3+ hours/day on the phone confirming appointments, responding to web inquiries (often hours late), and managing a busy schedule that frequently double-booked. The team was burned out and patients were slipping through the cracks.
The Solution
We deployed an AI voice receptionist for inbound calls, integrated online booking with their scheduling system, built automated appointment reminders + waitlist management, and added a reactivation campaign for dormant patients using email + SMS.
The Implementation
Three weeks. Week 1: Call flow design and integrations with Mindbody. Week 2: AI training and testing. Week 3: Launch, training, and optimization. The reactivation campaign alone generated 47 bookings in the first month.
The Results
- 35 hrsSaved per month on admin
- +28%Revenue growth in 90 days
- 0Missed calls after launch
- 47Reactivated patient bookings in month 1
“It feels like we hired three more people. The team is happier, the patients are happier, and we're growing again.”
Dr. Lisa Nguyen
Founder, Greenwood Med Spa
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